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In a bid to enhance customer experience, budget carrier IndiGo on Monday announced that it is revamping the website and mobile app with a new UI/UX design and will be launched in August.
This move is aimed to provide a ‘streamlined’ and ‘hassle-free’ booking process for its customers.
The new design and architecture will help to offer a more user-friendly and hassle-free way to book and manage travel plans, the airline said.
Furthermore, the latest and revamped version is ready to be tested and will be released to a select few customers as a part of beta testing and launch.
Airline executives said generative AI can transform the sector with end-to-end solutions for greater efficiency and hyper-personalisation for customers. Players like Air India, IndiGo and Vistara are undertaking AI initiatives not just with conversational customer chatbots, but also for use cases to make the on-ground experience smoother.This includes genAI-powered data insights to help flight operations teams reduce downtime and plug leakages, and giving aircraft engineers and pilots fast access to information from bulky flight manuals.
“With a refined UI/UX design and advanced technical architecture, our platforms are poised to deliver a seamless and intuitive booking process, ensuring unparalleled convenience, with the official debut this August with anniversary festivities,” said Neetan Chopra, Chief Digital & Information Officer.The airline also said that the new Website and Mobile App will be refreshed with an interactive design experience and a cutting-edge, state of art modernized technical architecture.
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